Episode 07: The One About Value Networks
Integration is more than just putting Tech A together with Tech B via an API. Integration goes to the heart of how things work together: people, process and THEN technology.…
Category: Business Change
Episodes that deal with observations of the changing business technology environment.
Episode 06: The One About CRM
The future of customer experience involves more efficient and targeted sales enabled by technology while high-value interactions will still need human expertise. Here are 10 things organizations must do to…
Episode 03: The One About Going Analog
Digital companies often partner with or acquire brick-and-mortar retailers, prompting discussions around analog vs. digital presence. Here are 9 things you need to know about blending digital and physical. In…
Episode 02: The One About Digital Transformation
Digital transformation is the radical overhaul of business processes, strategies, and customer experiences through the integration of technologies. Here are 10 things you need to know. In this episode we…
Episode 01: The One About Design Thinking
People often misuse buzzwords like Design Thinking. It’s about synthesis of ideas and a culture of change. Here are 8 things you need to know about Design Thinking. In this…
